Client Care!

Building a business is all about client care and customer service. For me, a customer buys from you once in a while, a client is a regular customer; transitioning from customer to client is a big step in building your business. Creating long-lasting relationships with our clients, training and nurturing them so that servicing them is as easy for us as it is for them is absolutely vital because this will ensure that your clients are looked after, and you have a steady stream of work and therefore revenue, month in, month out!

Top 10 Tips!

I like to go the extra mile when I am dealing with my clients across all 3 of my businesses, regularly being in touch with them, because, however you look at it, everyone appreciates being appreciated, valued and made to feel special 🙂 Here are my top 10 tips for taking care of your clients!

  1. Depending on the nature of your business and if you feel comfortable with it, you can add your clients to a Facebook or LinkedIn group so that you can look after them and help and support them as a team in one place.
  2. Depending on the nature of your business, you can train your clients to either place an order for products no more than 2 orders a month, one at the start/end of the month and one in the middle of the month.
  3. If you feel comfortable with it, you can give your clients access to your resource plan via Google Docs for example so they know yours and your team’s availability/capacity for work over the next month(s).
  4. Ensure you deliver your clients orders earlier than you promised if possible; there is no better feeling for you and your client than under-promising and over-delivering!
  5. If you are in the business of delivering products, ensure you take cash BEFORE placing orders, and NEVER bulk buy as you will be placing yourself under unnecessary pressure to sell those products!
  6. Always look for opportunities to help your clients and people in their network with referrals for business; the goodwill this will generate will invariably come back to you in the form of repeat and referral business!
  7. Speak to them regularly, depending on your relationship anything from once a week to once a month, either face-to-face, over the phone, via email or through social media, to check in on them, asking them for honest feedback or anything they feel you could do better/improve upon, it shows you value their opinion.
  8. Show your appreciation for your clients, and thank them with hand-written “Thank You” cards, without any marketing messages or paraphernalia – honest and heartfelt gratitude is everything!
  9. If possible, meet your clients socially for a drink or dinner, and insist on buying, keep that relationship alive, because they may:
    • Become a good friend if they aren’t already, or might need a friend;
    • Have a friend you could help;
    • Give you referrals!
  10. Have it in your schedule to know when to contact which client and to keep on top of your clients and their orders. I have my Client Care table (see image) which has really helped me!

Let me know how you get on 🙂

(If you would like my table that I use to help myself and others, find me on Facebook and I will add you to my special group where you can access this and other awesome business materials!).

Networking Do’s and Dont’s!

Networking comes to me very naturally. Being an only child, I have been putting myself in situations where I had to meet new people from a young age, to develop myself and my skills and meet interesting people. This has helped me make friends with some of the most wonderful people I could have ever imagined meeting!

Networking for your business is vital but people get it so badly wrong its painful to watch and be a part of! When you are out and about at networking events, there are some dos and don’ts, which I feel everybody should learn, because if you don’t, no matter how good you are, or how effective your product or service is, no one will care! Simply put, people don’t care about how much you know until they know how much you care! So do what I tell you and stop doing the things I tell you not to do!

Top 10 Tips!

Here are my top 10 tips for networking effectively:

  1. If you can, print off the delegates list beforehand and look through it, highlighting who you would want to meet, find interesting or could have a referral for.
  2. Prepare yourself mentally, know what you can do for the other party, make it about them, get to know them, make them do 75% of the talking! People love talking about themselves so give people the confidence to do that, and their barriers will come down, they will relax and you will see the real person behind the business persona!
  3. Know your story, who you are, what the features, advantages and benefits of your business are, and keep your story as short and succinct as possible, because you want other people to do the talking as stipulated in point 2!
  4. Mind your body language! Body language is everything, and people are naturally attracted to and gravitate towards happy people! And that means do NOT fold your arms! Keep an open stance! And smile! Seriously! This makes such a difference when you are talking to people or looking for people to talk to!
  5. Genuinely show interest in other people, their personality and their business! You will never do business with people you don’t like! And vice versa!
  6. Follow Rudyard Kipling’s advice as follows: I keep 6 honest serving-men: (They taught me all I knew), Their names are What and Where and When, And How and Why and Who. I would also add Which, so that makes 7! So prepare some key “W” open questions.
  7. Ask for their business card and then connect with them over LinkedIn and/or other social media platforms on the spot. I rarely carry business cards because I have social media apps on my phone to take care of such things!
  8. Look around for who is speaking to the biggest group. That person has influence. That person is a leader. Go and speak with them!
  9. Do NOT shove your business, business card or simply your agenda down other people’s throats! You will NOT make any friends or win any favours!
  10. Be yourself, be honest, have integrity, live and breathe your values, morals and ethics! If people don’t know you, they won’t like you, if they don’t like you, they won’t trust you, if they don’t trust you, they won’t buy from you or recommend others to buy from you!

PLEASE! Do NOT mess this up! It is so easy to get RIGHT but people get it so WRONG! Networking is NOT about you! Make it about others, and your time will come to shine! Trust me!

Let me know how you get on 🙂

Working Environment!

Creating the right working environment for yourself is paramount to helping you succeed. Getting rid of all that crap around you will help clear your mind of crap and enable you to focus on your task at hand! Setting yourself up for success is as easy as setting yourself up for failure, it’s up to you which one you choose!

Top 10 Tips!

Here are 10 very useful tips to get the best out of yourself, your surroundings, and most importantly, your time!

  1. Separate your work and personal life by creating a dedicated working space where and only where you will work and associate with work whenever there!
  1. Keep your workspace clean and tidy – always! Clutter on your desk creates clutter in your mind! De-clutter your desk and you will de-clutter your mind!
  1. Invest in decent hardware such as a laptop and printer if you haven’t already! If you can’t yet afford it, work your business to pay for it!
  1. Stay organised on your PC by creating files specific to your business, and stay organised in your workspace by having folders for your business!
  1. Be comfortable and ergonomic. Get the lighting right for you – natural light is best, get a really good computer chair, set the height of your computer desk, computer and screen, and get wrist pads for your mouse and keyboard.
  1. Have some plants around your workspace and home. They are good on the eye, help your mood and provide you with fresh oxygen!
  1. Invest in a whiteboard and/or pinboard and put up your goals and family photos around your workspace where you will see them regularly. WHY Power!
  1. Put up motivational slogans and quotes all around your workspace. You want to feel inspired and motivated whenever you go into that space!
  1. Listen to and watch whatever motivates you. Download iTunes or Spotify – it is amazing what listening to what you enjoy can do for you! I listen to personal development material such as John C. Maxwell, Darren Hardy, Jim Rohn, Zig Ziglar, Anthony Robbins and many more!
  1. Be stocked up with food, drink and office supplies. This way you can concentrate on being productive and not makes excuses to go to the shops!

Let me know how you get on 🙂